“My staff has now learned how to ask questions to identify real needs and show the real value of our products through the benefits they discuss with members.” – P. Matthews, Merrimack Valley FCU CEO

“The best part of the program was role playing.  Even though it was difficult, it made us stop and think; put us in the situation we will face – and know how to handle it.  Great!! Thank you.” – Simpson FCU staff

“The most important thing I learned is that members’ needs are best met by listening to them and relating benefits to them the way they would see the benefits.  How it would help them.” – MN CU Network participant

“Wonderful, she was marvelous … Good analogies used to get point across … Showed everyone no matter what department, you have an impact on the member … She was very in-tune with where RFCU should be … Fantastic job of getting message across … Easy to listen to and follow.” – Research FCU seminar participants

“I found this training so valuable because it stayed entirely focused on the subject and the trainer was prepared and shared tremendous insights into the issues of this particular Credit Union.  She herself used all the skills at each session. This training is something that we can bring back to our departments.  It focuses on creating an environment of continuous improvement for our staff – which is very important in our culture.” – Community America CU managers

“Wonderful!  It’s so exciting to hear employees using your/our new skills and mentioning you and the training!  It’s making a big difference, and so appreciated.  It makes managers’ jobs easier and supported.  Thanks!” – Merrimack Valley FCU manager

“The role playing and coaching provided by the instructor was most helpful.  Excellent tools and focus from the instructor.  Jeanne was right on target.” – Eastern Financial FCU managers

“Jeanne, accept my thanks and appreciation for the great training program just completed for our credit union.  I am extremely pleased with our decision to engage your help.  The outcome from the training you provided has exceeded my expectations.  This doesn’t surprise me as it becomes another successful experience we have had with your firm.  We benefited from your zest for developing the people you serve.” – D. Danielson, United Educators CU CEO