“Jeanne, accept my thanks and appreciation for the
great management team and staff training program just completed
for our credit union. I am extremely pleased with our decision
to engage your help. The outcome from the training you provided
has exceeded my expectations. This doesn’t surprise
me as it becomes another successful experience we have had
with your firm. Your keen insight into identifying key issues
that need to be resolved prior to our training sessions was
very beneficial to management. Your input stimulated us to
create various improvements in our organizational structure
plus recognizing methods to become more efficient. This allowed
us to overcome some obstacles that could impede realizing
full benefit from the training. The various professional
training techniques used and your flexibility provided during
our sessions enhanced the outcome for us. In addition to
the skills acquired from the training, we were rewarded with
some secondary benefits as well. We gained a greater cohesiveness
on the management team, and strengthened the camaraderie
among all staff. It was rewarding to witness the development
of our group as we progressed with the program. I believe
this is a direct result of the stimulating and skillful guidance
given throughout our sessions. We benefited from your zest
for developing the people you serve. I consider this entire
program to be instrumental in providing our organization
the means for growth and success in today’s marketplace.
You can add the United Educators Credit Union to the list
of highly satisfied clients benefiting from your services.” – D.
Danielson, United Educators CU CEO
“ I really value the formalized
process and tools we now have to measure performance and
to get me
started in holding people accountable. It has helped me to
apply performance management principles I have previously
learned. Working with Jeanne was valuable in setting SMART
goals and helping me focus on running effective meetings.” —
P. Matthews, Merrimack Valley FCU CEO
“I found this training so
valuable because it stayed entirely focused on the subject
and the trainer was prepared and shared tremendous insights
into the issues of this particular Credit Union. She herself
used all the management skills at each session. This training
is something that we can bring back to our departments.
It focuses on creating an environment of continuous improvement
for our staff—which is very important in our culture.” — Community
America CU managers
“Jeanne has an excellent understanding
of the financial services industry. She is a convincing
speaker. Her presentation style keeps the audience’s
interest and she is able to relay information effectively. We found Jeanne to
be an excellent resource for a variety of training needs. We would certainly
use her again … and recommend her highly to anyone looking for a reliable
and professional instructor.” — K. Cooke, Twin Cities Co-ops CU
“Very good job! I find my
interest is held with your presentations. Thank you! The
best part of the program was role playing with (you), the
coach, helping to direct my weak areas.” —Simpson
FCU branch manager
“The role playing and coaching provided by the instructor
was most helpful. Excellent tools and focus from the instructor.
The trainer was right on target.” —Eastern
Financial FCU managers
